Trust and Safety Fraud Associate

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Title: Trust and Safety Fraud Associate

Location: Omaha, NE

Duration: 1 year

We are looking for a Trust & Safety Associate who will be responsible for processing and investigating content like Ads, Jobs, posts etc to ensure there are no fake, suspicious and harmful content published on the platform. Report and reconciliation of disputes, as well as, minimizing risk and loss is essential in this position. The position is expected to complete inquiries in a timely and precise manner.

Serving our more than 650 million members worldwide, the Trust & Safety team is the group tasked with keeping a professional place. Our team members are proactive, motivated, organized, and possess a global perspective – and able to work well in a team-oriented environment. The associates are directly responsible for making the internet safer, protecting free speech and defending our brand.

Minimum Qualifications:

1-2 years of experience with content policy, fraud or anti-abuse operations

BA/BS degree in a related field

Preferred Qualifications:

Knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Knowledge of social media and the technologies that support it

Familiarity with Internet policy and regulatory environments like spam prevention, fraud detection, account takeovers etc.

Passion for keeping our users safe while protecting free speech

Excellent interpersonal, communication and follow-up skills

Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.

Responsibilities:

Interpret and enforce policies and protect members from bad content which includes but not limited to Ads, Jobs, Content Posts etc.

Remain up to date on key workflow changes, operational guidelines and policy updates

Effectively identify problems and issues by performing relevant research on Content from multiple languages using directed appropriate tools.

Maintain and promote a positive attitude while meeting productivity and quality goals

Showcase flexibility with the work schedule as per the business requirements

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at www.synergishr.com

 

Synergis is an Equal Opportunity/Affirmative Action employer.

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