Title: Trust & Safety Content Analyst
Location: Omaha, NE
Duration: 12 months (medical, dental, vision benefits offered)
Our client was built to help professionals achieve more in their careers, and everyday millions of people use their products to make connections, discover opportunities and gain insights. Their global reach means they get to make a direct impact on the world’s workforce in ways no other company can. They’re much more than a digital resume – they transform lives through innovative products and technology.
Creating economic opportunity for every member of the global workforce is a responsibility we all share. To truly transform the global economy, we must evolve the way we hire and enable our talent to serve people of all backgrounds and experiences. Our client is committed to diversity in its workforce and is proud to be an equal opportunity employer.
We are looking for a Trust & Safety Content Analyst to join the Abuse and Content Enforcement team (ACE) in keeping our client a professional and safe place.
The role will be responsible for processing and investigating terms of service, fraudulent and spam related violations. The position is expected to complete content reviews in a timely and precise manner. Serving our more than 680 million members worldwide, ACE is the team tasked with keeping our client a professional and safe platform. Our team members are proactive, motivated, organized, and possess a global perspective in a fast-paced, team-oriented environment. They will have direct exposure to engineering, data science, policy and data analyst stakeholders and will need to help define and implement operational solutions to emerging threats. In addition, they will perform other key Analyst functions including driving improvements in the team's processes, technology and tools.
Research and resolve all issues related to spam, account takeover and terms of service violations.
Interpret and enforce our client’s content policies.
Able to manage internal escalations received for fraud and all other disputes.
Remain up-to-date on key workflow changes, operational guidelines and policy updates.
Effectively identify problems and issues by performing relevant research using the appropriate tools.
Communicate effectively and concisely with internal partners.
Provide feedback to management regarding necessary changes and updates; including but not limited to policies, technical issues.
Maintain and promote a positive attitude while meeting productivity and quality goals.
May require working non-traditional hours such as weekends or evenings.
Previous experience with content policy or anti-abuse operations, or other related areas.
BA/BS degree in a related field
Passion for keeping our users safe while protecting free speech.
Knowledge of social media and the technologies that support it.
Familiarity with Internet policy and content moderation environments.
Strong written and spoken communications skills. Ability to work flexibly and to exercise good judgement in a high-pressure environment.
Well-developed sense of urgency and follow through.
Demonstrated capacity for critical thinking and analysis. Strong attention to detail.
Superior time management skills and ability to meet deadlines with minimum supervision.
Self-starter with the ability to work independently and on multiple initiatives at the same time.
Excellent interpersonal, written and spoken communications skills.
Proven ability to self-manage career performance and professional growth.
Competency in Excel, SQL and other technical skills are a plus.
Experience using Microsoft Office (Outlook, PowerPoint, Excel, Word)
You will Benefit from our Culture:
We strongly believe in the well-being of our employees and their families. That is why we offer generous health and wellness programs and time away for employees of all levels.
Synergis Creative (creative.synergishr.com) is a specialized division of Synergis (www.synergishr.com) that serves the needs of leading creative firms, departments and agencies. Synergis Creative carefully matches creative and marketing talent to a full-time, contract or project positions.
Synergis Creative's recruiters have been a driving force of the creative and marketing space for over six years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.
Synergis Creative is an Equal Opportunity/Affirmative Action employer
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