Technical Support Engineer

Synergis IT

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Title: Technical Support Engineer

Location: Mountain View, CA

Duration: 12+ Months 

 

Project Overview:

Our client in Mountain View is looking for a Technical Support Engineer to join their mobile team for a 12+ month contract. In this role, you will be responsible for:

  • Supporting their Android Carrier technical account managers
  • Ensuring the prompt and proper resolution of technical challenges
  • Project Managing carrier related technical activities
  • Driving data and impact analysis of new requirements and policies
  • Building partner-facing technical documentation

 

Top 3 Daily Responsibilities:

  • Prompt and proper resolution of technical challenges
  • Troubleshoot partner queries using available tools/resources and create scalable documentation
  • Support existing carrier team members with technical tasks
  • Continuously seek to improve processes and innovate new approaches

 

Skill/Experience/Education

  • Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or related field or equivalent practical experience.
  • Experience in Android mobile device/application development and understanding of mobile ecosystem trends.
  • Demonstrated creative problem-solving approach and strong analytical skills, combined with a strong sense of ownership, and a proactive can-do attitude.
  • 2+ years of customer-facing experience, and helping drive complex customer technical activities.
  • Project management, organization, tracking activities and milestones
  • Excellent communication and project management skills, with a track record of handling multiple customers and streams of work.
  • Experience working with Carrier / Operator services and/or telecommunications, media, TV solutions
  • Experience working with bug re

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