Sr. Deployment Manager

Synergis IT

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The Ideal candidate must be self-motivated and able to work in a fast-paced environment. Must possess strong presentation and training skills, and be able to communicate professionally in written responses to emails, when submitting reports, and in person while on site at a customer location. The ideal candidate will be a “robot evangelist” with the ability to articulate the benefits of robots.

Responsibilities:

As a Deployment Manager, you will play a key role as described below, but not limited to, the following items:

 

     Provide customer deployment & training as required at the customer site or virtually.

     Understand and create process flowcharts and standard operating procedures.

     Analyze data and create various reports from this data.

     Take part in weekly meetings with all relevant departments.

     Occasional weekend work may be required.

     Domestic travel up to 40%.

     Respond to inquiries (email, phone and web) from a wide range of customers.

     Resolve product or service issues by clarifying the customer's concern.

     Determine root cause of the issue; select and explain the best solution.

     Follow up to ensure customer satisfaction.

     Maintain customer records by updating account information.

 

Qualifications:

            At least three years of customer training experience.

            An associate's or bachelor’s degree in an Engineering related field. (Preferred)

            A high level of proficiency in Excel, Powerpoint, Word, Google Docs is a must.

            Basic knowledge in networking, and network topologies, such as routers, wifi, switches, and firewalls.

            Excellent written and verbal skills.

            SAP and/or SalesForce experience is preferred.

            Spanish, French and/or Japanese proficiency is preferred.

            The ability to lift 50+ lbs without assistance.

            Valid driver’s license and current passport, with the flexibility and willingness to travel nationally and internationally as needed.

 

 

For immediate consideration, please contact Anna Geyer : ageyer@synergishr.com

Synergis ( www.synergishr.com ) serves the needs of leading technology firms, carefully matching talent to full-time, contract or project positions. Synergis recruiters have been a driving force of the tech space for over twenty two years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities

     Synergis is an Equal Opportunity/Affirmative Action employer

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