Service Manager – Infrastructure

Synergis IT

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Title: Service Manager – Infrastructure

Location: Remote/On-Site

Duration: 9 months


As a Service Manager – Infrastructure, you will be involved with the following:

Day-to-Day Responsibilities/Workload:

  • As Service manager infrastructure, the resource will be involved with the following…
  • Incident Management
  • Service Request Management
  • Change & Release Management
  • Problem Management
  • Knowledge Management (SOPs/KBA)
  • Access Administration/Approvals
  • Service Improvements Management/Governance (SIO)
  • Client / Customer Meetings (Business/OU)
  • Client Escalations / Questions / Support / Emails
  • Overall KPI Reporting/Monitoring/Governance
  • HW – Refresh (Approvals/Governance)
  • N-1 – Maintenance (Customer/Governance/Approvals)
  • Risk Management (Oversight/Governance/Approvals)
  • Capacity/Availability/Performance Management


Required Skills/Attributes:

  • Must have a Bachelor’s degree
  • Minimum of 7 years of working in Information Technology
  • Minimum of 2 years working with Data Center technologies, OS platforms (Unix/Wintel), Middleware products, processes, or services
  • Minimum of 2 years of leading projects or key business initiatives


Desired Skills/Attributes:

  • Bachelor’s degree in Engineering, Information Systems, IT Security, Computer Science, or other related fields
  • IT related Certifications (OS platforms, middleware products, Cloud, Network)
  • Technology Related Certifications (ITIL)
  • Certification in Project Management (PMP)
  • Experience in DevOps/Agile/Scrum/Kanban
  • Minimum of 2 years of ITSM/ITIL process experience
  • Minimum of 2 years of IT portfolio and customer relationship management experience
  • Prior experience as a quality or design engineer
  • Prior experience developing strategic technology plans in support of key business objectives.



Bachelor's Degree in Information Technology or related specialized field (Engineering, Information Systems, IT Security, Computer Science) and equivalent combination of education, training, and experience.

Synergis ( ) serves the needs of leading technology firms, carefully matching talent to full-time, contract or project positions. Synergis recruiters have been a driving force of the tech space for over twenty two years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.

Synergis is an Equal Opportunity/Affirmative Action employer

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