Service Manager – Infrastructure

Synergis IT

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Title: Service Manager – Infrastructure

Location: Remote/On-Site

Duration: 9 months

 

As a Service Manager – Infrastructure, you will be involved with the following:

Day-to-Day Responsibilities/Workload:

  • As Service manager infrastructure, the resource will be involved with the following…
  • Incident Management
  • Service Request Management
  • Change & Release Management
  • Problem Management
  • Knowledge Management (SOPs/KBA)
  • Access Administration/Approvals
  • Service Improvements Management/Governance (SIO)
  • Client / Customer Meetings (Business/OU)
  • Client Escalations / Questions / Support / Emails
  • Overall KPI Reporting/Monitoring/Governance
  • HW – Refresh (Approvals/Governance)
  • N-1 – Maintenance (Customer/Governance/Approvals)
  • Risk Management (Oversight/Governance/Approvals)
  • Capacity/Availability/Performance Management

 

Required Skills/Attributes:

  • Must have a Bachelor’s degree
  • Minimum of 7 years of working in Information Technology
  • Minimum of 2 years working with Data Center technologies, OS platforms (Unix/Wintel), Middleware products, processes, or services
  • Minimum of 2 years of leading projects or key business initiatives

 

Desired Skills/Attributes:

  • Bachelor’s degree in Engineering, Information Systems, IT Security, Computer Science, or other related fields
  • IT related Certifications (OS platforms, middleware products, Cloud, Network)
  • Technology Related Certifications (ITIL)
  • Certification in Project Management (PMP)
  • Experience in DevOps/Agile/Scrum/Kanban
  • Minimum of 2 years of ITSM/ITIL process experience
  • Minimum of 2 years of IT portfolio and customer relationship management experience
  • Prior experience as a quality or design engineer
  • Prior experience developing strategic technology plans in support of key business objectives.

 

Education:

Bachelor's Degree in Information Technology or related specialized field (Engineering, Information Systems, IT Security, Computer Science) and equivalent combination of education, training, and experience.

Synergis ( www.synergishr.com ) serves the needs of leading technology firms, carefully matching talent to full-time, contract or project positions. Synergis recruiters have been a driving force of the tech space for over twenty two years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.

Synergis is an Equal Opportunity/Affirmative Action employer

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