Senior Operations Engineer

Synergis IT

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Senior Operations Engineer

Start Date: Immediate

Duration: 90 – 120 days (to convert to FTE)

Location: Atlanta (Remote)

Position Title: Senior Operations Engineer

$45-60/hr DOE W2 – sorry unable to C2C


Senior Operations Engineer Job Description:  

Immediate opening for a Senior Operations Engineer to provides operational services for a large, highly successful Atlanta based organization. The selected candidate will oversee the 24x7x365 stability, integrity, and efficient operation of large-scale digital platforms. The platforms deliver content and services, which includes web, video, messaging, and applications to various technologies (i.e. mobile devices, computers, etc.). The SOE responsibilities include the facilitation of detection, triage, correction, escalation and documentation of major and critical events. The SOE will also ensure that Service Level Targets are met when managing incidents and service requests, trending recurring events and incidents to initiate problem investigations.

Senior Operations Engineer Duties and Responsibilities:

-Assist management with guiding technical direction for the DOC

– Develop custom tools for the DOC and establish custom integration solutions to partner operations and development teams.

– Establish monitoring for all production systems for quality and performance ensuring that any failures or critical issues are addressed immediately.

– Perform analysis of recurring incidents to initiate a Problem report. Then work with the Problem Management team to assist in further investigation, resolution identification and implementation efforts.

– Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) are developed and maintained for the team.

– Collaborate with other groups to set standards and document production configurations.

– Assist with the recommendation of policies and procedures to be used to support the Digital Services environment.

– Daily monitoring of the ticket queue, performing analysis of problems across multiple systems and groups.

– Continuously updates job knowledge by participating in educational opportunities, open source user groups, reading professional publications and white papers. Stays abreast of current and cutting edge Internet operations best practices, establishes personal professional network

– Support scheduled installations/upgrades and maintenance in accordance with established IT policies and procedures and business requirements.

– Works closely with business owners on change and maintenance windows/requests

– Provides guidance to team members in the day-to-day support of the Digital Products, Services and Infrastructure management.

– Implement or develop automation, monitoring, reporting or systems administration tooling to improve efficiency and effectiveness of DOC support and client service reliability.

– Must be able to work within a shift based environment

Senior Operations Engineer Required Work Experience:

– Four-year college diploma or university degree in computer science or software engineering or equivalent practical work experience.

– 8+ years of experience within a media or internet technology operations environment with production support experience in a Linux/Unix and Windows environment

– Expertise within internet application support experience within open source platform environments.

– Expert level experience and support of container based environments based on Kubernetes, Docker and other container orchestration solutions. 

– Configuration and integration experience with commercial, open source and SaaS based monitoring tools {Zenoss, Nagios, Zabbix, Monit/mmonit, Kibana, Catchpoint, Conviva, Circonus, DataDog, BigPanda, Rigor, New Relic, Cloudwatch and etc} .

– Demonstrable DevOps experience with two or more web/systems programming languages (Python (Including Flask and Jinja2), PHP, Ruby, Javascript (Including Node and Express), Perl, HTML/JS/CSS (Including jQuery and Semantic UI), Implementation of 3rd party REST APIs and etc).

– Technical and problem solving skills in multiple flavors of Linux/Unix such as RedHat, Ubuntu, CentOS, SmartOS, X-86 Solaris and etc.

– Should be knowledgeable in configuration management, automation, orchestration systems (e.g Chef, Puppet, CFEngine, etc)

– Must possess collaboration skills, have a passion for lean processes, should be innovative, creative, quick thinker, fast learner, and a team player with a strong customer service focus

– Troubleshoots problems quickly and effectively”

– Advanced technical competency in server administration, client service, user authentication, configuration management tools, internal & external monitoring tools, networking troubleshooting and concepts and shell scripting.

Senior Operations Engineer Preferred Work Experience:

– Lead experience in an application, operations or support center

– Familiarity with Internet security best practices and risk management elements.

– Advanced knowledge of private/public IaaS or SaaS cloud service providers such as AWS or Rackspace leveraging EC2, S3 or other services

– Experience in enterprise storage systems (NAS, SAN, NFS, Fiber Channel, Object Storage), clustering solutions, filesystems, RAID, Volume Managers

– Knowledgeable regarding emerging technologies in the digital media marketplace

– Solid VMware (ESX), KVM, or Xen experience and general virtualization best practices.

– Self-motivated, goal oriented and meticulous individual, who can adhere to departmental processes and procedures and able to work with minimal supervision.

– Able to multi-task and manage changing and possibly conflicting priorities to meet demands of internal and external customers.

– Verifiable background supporting Development teams and build, test and release platforms.

– Advanced technical knowledge of the complete inter-workings between hardware, applications, networking and users experiences.


** Must be able to willing and able work a rotational 24×7 schedule including weekends

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at


Synergis is an Equal Opportunity/Affirmative Action employer.


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