Program Operations Analyst

Synergis IT

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Title: Program Operations Analyst

Duration: 12 months

 

Overall Responsibilities:

Our client is searching for a strong Operations Analyst to join their team for a 12 month contract. You’ll help manage the daily operations of their Workspace Referral and Affiliate programs in addition to driving analytics projects for other partner types. In this role, you will oversee daily program operations, complete work ad hoc projects to improve and optimize the internal and external program experience, and drive analytics projects to evaluate program and partner performance. You’ll address a variety of issues from sign-up questions to program support, sometimes communicating directly with partners. In the role you’ll be challenged to bring strategic ideas to further grow, structure and automate various aspects of the program. 

 

Daily Responsibilities:

  • Oversee daily referral program operations and ensure all backend functions are running smoothly 
  • Execute daily and monthly activities: approve payment enrollments, process monthly Referrer payments, provide second-level support to the front line vendor Referral program support team 
  • Pull regular and ad hoc reports on individual and overall Referral and Affiliate program progress against key defined metrics 
  • Build and manage analytics dashboards and reports to monitor partner performance and health
  • Provide insights and recommendations related to reported performance 
  • Provide administrative/operational support 
  • Recommend and execute improvements to optimize program and automate reporting 
  • Track and resolve instances of incomplete data
  • Support the core partner marketing team

Skill/Experience/Education

  • Mandatory BA/BS degree with strong academic performance or 2-4 years relevant work experience
  • At least 1 year of prior operational & analytical experience
  • At least 1 year SQL experience
  • Highly motivated, comfortable w/ ambiguity, adaptable, and quick to learn new responsibilities
  • Exceptional oral and written communication skills; ability to document to the greatest detail
  • Exceptional organizational skills, ability to multitask, and work efficiently in a high-paced environment
  • Analytical skills to interpret data and produce meaningful insights and trends
  • Ability to work independently and own scope of work with limited guidance
  • Strong attention to detail
  • Strong spreadsheet skills, comfortable with data formulas
  • Proven ability to set and execute goals
  • Desired Experience with Salesforce
  • Proven ability to work in a cross-functional, fast-paced environment 

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