Product Support Specialist

Synergis IT

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Title: Product Support Specialist (Data Insights)

Location: Mountain View, CA

Duration: 12+ Months 

 

Position Description

  • Conduct weekly, monthly and quarterly reviews and drive ongoing improvements and projects involving quantitative analysis, industry research and strategy development.
  • Build out and manage execution and rollout of launch integration / scaled support self-sufficiency programs, schedules and allocations, including overseeing progress, unblocking teams, and driving and tracking workstreams
  • Communicate project status and deliverables to various audiences. 
  • Develop and automate strategic metrics, and iteratively build and prototype dashboards to provide insights at scale. Bring together customer data, user survey, business metrics and launch and promo information
  • Create standard macro driven templates to reduce manual effort of compiling business reports.

Skill/Experience/Education

  • Bachelor's degree or equivalent practical experience
  • 1-2 years of project management experience
  • Support Operations experience Data and insights management (SQL / Dashboards)
  • Strong written and oral communication skills
  • Ability to multi-task, set priorities and work efficiently in a high-paced environment
  • Ability to analyze research or performance data, develop insights, and apply those insights to optimize product strategies

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