Synergis IT

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Title: Product Support Specialist (Data Insights)

Location: Mountain View, CA

Duration: 12+ Months

Position Description

Conduct weekly, monthly and quarterly reviews and drive ongoing improvements and projects involving quantitative analysis, industry research and strategy development.
Build out and manage execution and rollout of launch integration / scaled support self-sufficiency programs, schedules and allocations, including overseeing progress, unblocking teams, and driving and tracking workstreams
Communicate project status and deliverables to various audiences.
Develop and automate strategic metrics, and iteratively build and prototype dashboards to provide insights at scale. Bring together customer data, user survey, business metrics and launch and promo information
Create standard macro driven templates to reduce manual effort of compiling business reports.

Skill/Experience/Education

Bachelor's degree or equivalent practical experience
1-2 years of project management experience
Support Operations experience Data and insights management (SQL / Dashboards)
Strong written and oral communication skills
Ability to multi-task, set priorities and work efficiently in a high-paced environment
Ability to analyze research or performance data, develop insights, and apply those insights to optimize product strategies

Product Support Specialist