Product Support Specialist

Synergis IT

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Title: Product Support Specialist II

Location: Remote

Duration: Contract

Position Description

Our Resource Management team is responsible for planning, procuring and managing our machine and network resources. The team has a broad expertise in infrastructure and data center technologies. We build and use tools to monitor and manage hardware capacity. We also manage hardware costs relating to IT budget. Projects which the team manages include helping to prioritize among multiple feature launches, advising on resource optimizations and driving projects to improve efficiency. Being able to understand data and pull out relevant information to present recommendations for the team. Those applying MUST have SQL experience and be able to data visualizations. Our team supports operational work involved with day to day management of production data center machine resources. We perform and track machine drains, monitor supply and take action for key thresholds. We also allocate machine quota to services, and configure data center resource pools. This role supports such internal customer requests.

Skill/Experience/Education

Mandatory

BA/BS degree in computer science, mathematics, engineering, or equivalent experience. 0-2+ years of work experience Be proactive, strong analytical skills Familiarity with excel/spreadsheets Familiarity with google suite of applications: gmail, docs, sheets, and slides

Desired

1+ years of work experience Able to thrive and finish projects even when running into obstacles Familiarity with IT environments Familiarity with customer request ticketing system or software Be an awesome person to work with

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at www.synergishr.com

 

Synergis is an Equal Opportunity/Affirmative Action employer.

 

Please contact Spencer Gamble: sgamble@synergishr.com 

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