Product Support Specialist

Synergis IT

Title: Product Support Specialist

Location: Kansas City, MO (Remote, non local candidates also welcomed)

Duration: Initial 1 year contact (possibility of extension or FTE)

We have a high touch 1:1 consultation service to help interbalk employees with their WFH (Work from Home) setup which includes home networks (WiFi, ISP, Ethernet, DNS, etc), and video conferencing setup, that may affect their ability to work from home effectively.

Ideally we will have a team that is comfortable troubleshooting advanced home networking issues from multiple different vendors, which includes the following used operating systems: MacOS, ChromeOS, Windows, and Linux. 

This service is appointment based, and we would intend to be available for appointments 24/5 to account for all geographic regions.

Qualifications

  • General home network troubleshooting, Home WiFi support, ISP support, Home network install and setup
  • customer service experience
  • 1 – 3 years experience required.
  • Undergrad degree preferred.

Desired Qualifications

  • Chrome OS, MacOS, Windows, Linux network troubleshooting
  • experience deploying WiFi networks

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at www.synergishr.com. 

 

Synergis is an Equal Opportunity/Affirmative Action employer.

 

Please contact Carlos Hernandez: chernandez@synergishr.com

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