Product Support Specialist

Synergis IT

Title: Product Support Specialist

Location: Kansas City, MO

Duration: 3+ Months (medical, dental, vision benefits offered)

Open to remote candidates

We have a high touch 1:1 consultation service to help employees with their WFH (Work from Home) setup which includes home networks (WiFi, ISP, Ethernet, DNS, etc), and video conferencing setup, that may affect their ability to work from home effectively. This service is currently staffed with FTE's, however we want to launch to a global audience so we'll need to have more staff to handle the influx of appointments. While the largest portion of appointments would likely be in the first few weeks after a global launch, this service would likely continue as an extension of Tech Support. 

Ideally, we will have a team that is comfortable troubleshooting advanced home networking issues from multiple different vendors, which includes the following used operating systems: MacOS, ChromeOS, Windows, and Linux. 

This service is appointment based, and we would intend to be available for appointments 24/5 to account for all geographic regions.

Skill/Experience/Education

Mandatory

General home network troubleshooting, Home WiFi support, ISP support, Home network install and setup, customer service experience,

1 – 3 years’ experience required.

Undergrad degree preferred.

Desired

Chrome OS, MacOS, Windows, Linux network troubleshooting, experience deploying WiFi networks.

Synergis Creative (creative.synergishr.com) is a specialized division of Synergis (www.synergishr.com) that serves the needs of leading creative firms, departments and agencies. Synergis Creative carefully matches creative and marketing talent to a full-time, contract or project positions.

 

Synergis Creative's recruiters have been a driving force of the creative and marketing space for over six years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.

 

Synergis Creative is an Equal Opportunity/Affirmative Action employer

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