Operations Project Manager (Trust + Safety)

Synergis IT

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Title: Operations Project Manager (Trust + Safety)

Location: Mountain View, CA

Duration: 12+ months

 

Our client is searching for a strong Operations Project Manager in the Trust & Safety space, for a 12+ month contract.

 

Responsibilities

  • Work directly under operations lead for Trust & Safety on Commerce to identify and resolve inefficiencies, incubate new processes, and scale new processes 
  • Incubate new processes to scale & streamline business programs for fraud mitigation, applying product excellence principles to our processes
  • Ensure efficient and effective mitigation and implementation end-to-end, driving toward scaled support across product, eng, and analytics teams
  • Develop innovative monitoring and reporting solutions, automated whenever possible
  • Appropriately triage and respond to both partner and internal escalations in a time-sensitive manner
  • Provide coverage for escalation management
  • Ensure process, data, and policy connectivity between related initiatives
  • Translate cross functional input and fraud & abuse incidents into insights for the team
  • Regularly track and upload data labels to centralized efforts (and figure out the most efficient way to do this)
  • Develop clear documentation and content to serve as a resource across teams
  • Track fraud & abuse mitigation program data, aggregate metrics and provide regular reporting

 

Working Style

  • Extremely detail-oriented while doing ongoing tasks. Have strong data organization skills and research skills
  • Desire to better understand or dig into data & engineering processes to help drive platform success
  • Enjoy working with a team and co-developing new programs
  • Ability to “take a pass” independently at content development, look for existing examples, and suggest new solutions
  • Proactive attitude, taking initiative to develop new recommendations and experiment with new processes

 

Skill/Experience/Education

  • Operations, program management, process improvement, data reporting, data entry
  • 3-5+ years of experience
  • Experience in desktop research, trust & safety, organizations management, product knowledge, automation, fraud, customer support, solutions support, etc…

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