Synergis IT

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Title: Operations Project Manager (Trust + Safety)

Location: Mountain View, CA

Duration: 12+ months

Our client is searching for a strong Operations Project Manager in the Trust & Safety space, for a 12+ month contract.

Responsibilities

Work directly under operations lead for Trust & Safety on Commerce to identify and resolve inefficiencies, incubate new processes, and scale new processes
Incubate new processes to scale & streamline business programs for fraud mitigation, applying product excellence principles to our processes
Ensure efficient and effective mitigation and implementation end-to-end, driving toward scaled support across product, eng, and analytics teams
Develop innovative monitoring and reporting solutions, automated whenever possible
Appropriately triage and respond to both partner and internal escalations in a time-sensitive manner
Provide coverage for escalation management
Ensure process, data, and policy connectivity between related initiatives
Translate cross functional input and fraud & abuse incidents into insights for the team
Regularly track and upload data labels to centralized efforts (and figure out the most efficient way to do this)
Develop clear documentation and content to serve as a resource across teams
Track fraud & abuse mitigation program data, aggregate metrics and provide regular reporting

Working Style

Extremely detail-oriented while doing ongoing tasks. Have strong data organization skills and research skills
Desire to better understand or dig into data & engineering processes to help drive platform success
Enjoy working with a team and co-developing new programs
Ability to “take a pass” independently at content development, look for existing examples, and suggest new solutions
Proactive attitude, taking initiative to develop new recommendations and experiment with new processes

Skill/Experience/Education

Operations, program management, process improvement, data reporting, data entry
3-5+ years of experience
Experience in desktop research, trust & safety, organizations management, product knowledge, automation, fraud, customer support, solutions support, etc…

Operations Project Manager (Trust + Safety)