Operations Analyst, Global Services Team 

Synergis IT

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Job Title: Operations Analyst, Global Services Team 

Duration: 12 Months

Location: Remote/On-Site in Chicago


Manages daily assignment, communications, and record-keeping for pre-sales and closed-won Hiring Enterprise Program (HEP) and LinkedIn Talent Insights (LTI) opportunities 

Maintains updated capacity plans for the Global Services Team aligned to program forecasting 

Conducts weekly audits for individual Implementation Consultants (IC) to hold team accountable to key performance indicators and mitigate implementation risk 

Conducts daily audits of implementation status for new LTI packages and follows up on provisioning issues and bug resolutions 

Co-manages logistics and communications across global Implementation Consultant (IC), LinkedIn Talent Insight Consultant (LTIC) and Technical Consultant (TC) teams 

Completes regular reporting and data requests, showcasing the impact of strategic initiatives to internal stakeholders

Conducts monthly audits of pre-sales deals to ensure our deal management process is accurate 

Leverages Smartsheets, Salesforce, and Dynamics to manage program pipeline, update customer data, maintain input completion metrics, and pull reporting

Manages our internal survey process to collect valuable feedback from internal partners 

Interfaces with Global Services leadership teams on program logistics and operational needs

Assists in creating and updating program management assets, including internal-facing resources, program calendars, and communications

Partners with Customer Success Sales Operations Team to evolve program materials, enhancements and requirements

Basic Qualifications: 

Bachelor's Degree or equivalent experience and 3+ years’ experience working in an operations, analytics or program/project management role 

Preferred Qualifications: 

Past work experience within a SaaS environment 

Excellent verbal and written communication skills with the ability to document and communicate with internal stakeholders

Highly detail-oriented and organized with the ability to effectively prioritize and multi-task 

Proficiency with MS Office 

Experience working with Salesforce, Dynamics, and/or Smartsheets 

Ability to learn quickly

High energy and positive ‘can do’ attitude

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