LinkedIn Learning Support Consultant

Synergis IT

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Duration: 12 months

Location: Omaha, NE

We are looking for a Support Specialist who is is responsible for providing high quality telephone, email, and chat support to our members. This position must respond to advanced inquiries regarding the Learning Solutions products and services. The Support Specialist provides customer service in accordance with company policies and philosophies.

Responsibilities:

Respond to service requests and customer inquiries via telephone, email and chat

Serve as the single point of resolution for the customer

Assist customers with product information and site navigation; Ensure that new customers are familiar with learning product features and benefits that will impact their ability to manage their training

Provide feedback to management regarding necessary changes and updates, including upgrades, functionality, and customer care issues

Accurately record customer trends using internal tools

Perform related duties as assigned

Basic qualifications:

2+ years of customer communication experience in both phone and email support

High school diploma

Preferred qualifications:

Excellent verbal and written communication skills

Experience working in a contact center

Extremely comfortable with technology

Direct work experience in dealing with difficult customers, delivering complex messages that address company needs for additional information or modified actions by the customer

Experience using ticketing systems

Strong proficiency with the internet, including the ability to explain Internet functionality to customers via telephone and email

Experience using Microsoft office products including: Excel, Word, Outlook, and PowerPoint

Ability to multi-task using different media

Please contact Trixie Aballa: taballa@synergishr.com 

 

Synergis (www.synergishr.com) serves the needs of leading technology firms, carefully matching talent to full-time, contract or project positions. Synergis recruiters have been a driving force of the tech space for over six years. We draw from a wealth of experience with technology staffing, industry best practices and exceptional connections to match candidates with incredible opportunities.

Synergis Creative is an Equal Opportunity/Affirmative Action employer

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