Junior Content Analyst and Salesforce Systems Administrator

Synergis IT

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Junior Content Analyst and Salesforce Systems Administrator

9 month contract with potential to extend/convert (full benefits offered)

100% remote

As part of our Planning and Operations team, you will be responsible for creating and maintaining Content pipeline reports and dashboards and supporting day-to-day maintenance and improvement of our Content Salesforce.com implementation and other configuration based content tools. You will be a subject matter expert on Content data sources and will collaborate with our Content Administrator as well as Product and Technical Teams and various stakeholder and user groups to troubleshoot, improve data accuracy, and support ongoing improvement and feature launches. You will continually raise the bar on data accuracy, availability, scalability and customer experience while encouraging standard work and building positive, scalable partnerships.

Key Responsibilities

  • Serve as junior administrator for our Salesforce.com Content Org
  • Perform basic administrative functions including user account maintenance, regular internal system audits, upgrade preparations and other routine tasks
  • Support the broader Content Organization and stakeholder groups through creation and maintenance of pipeline reports and dashboards
  • Work with Super User Network and user base to support day-to-day use by various SFDC user groups
  • Proactively identify areas to improve data quality and business processes and increase usability
  • Establish and document weekly and quarterly data validation and maintenance routines to eliminate duplicates, improve data quality, and ensure reports, processes, and data field names, descriptions and help text are up to date
  • Work with a cross-functional Scrum team to maintain and enhance Salesforce applications in iterative release cycles
  • Work with Change Management Specialist to create & update documentation, train new users, and grow the Salesforce.com skillset across the organization


Basic Qualifications

  • B.A. or equivalent degree preferred
  • Functional fluency in Salesforce, Outlook, Excel, MS Word and Power Point
  • Knowledge of CRM and database concepts and best practices
  • Demonstrated experience supporting implementation of new systems and processes
  • Strong analytical background, experience with reporting tools in and outside of Salesforce
  • Ability to critically evaluate and reconcile multi-sourced information, decompose high-level information, abstract up from low-level information, and distinguish user requests from underlying true business needs
  • Demonstrated flexibility, prioritization and problem solving skills in a fast-paced time sensitive environment.
  • Demonstrated ability to listen well and communicate effectively with a wide variety of people.
  • A self-starter with impeccable organizational and analytical skills and an eye for process improvements.
  • An avid reader and consumer of online media, including books, websites, blogs and other digital content. 

Preferred Qualifications

  • Experience in a digital media, entertainment or publishing field.
  • Salesforce Administrator certification
  • 1 to 2 years of Salesforce Administration experience
  • Intermediate to Advanced Excel skills
  • Experience with IP licensing and/or contracts
  • Experience with AirTable
  • Experience with FilmTrack

Apply directly through our website, or if interested, please send your resume and contact information to Jenna Carpenter at jcarpenter@synergishr.com.

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at www.synergishr.com

Synergis is an Equal Opportunity/Affirmative Action employer.

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