Jira / Confluence Administrator

Synergis IT

Jira / Confluence (Cloud) Administrator

Perm Role

Atlanta, GA

Synergis’ client, a global leader in Privacy Management Software, has engaged us in a search for Jira / Confluence Administrator to join their growing team! The administrator will support end users, project maintenance / creation, managing security and troubleshooting issues with a goal of reducing business disruptions and ensuring that common issues are resolved as quickly and efficiently as possible.


Jira / Confluence Administrator Background and Scope

  • Create, manage, and support all administrative functions (accounts, projects, users, and user permissions) associated with the Atlassian product suite, including Jira and Confluence
  • Create Jira projects, queries, and reports
  • Manage complex Jira workflows, project workflows, field configurations, screen schemes, permission schemes and notification schemes
  • Edit post functions, and validators, make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance
  • Configure and enhance Jira and Confluence tools, including native functionality as well as researching, testing, and implementing plugins
  • Create and maintain scripts
  • Troubleshoot access and/or performance issues
  • Maintain technical documentation
  • Evaluate and manage the usage of Atlassian add-ons to meet team and business needs
  • Understand system architecture of upstream and downstream impacts when implementing solutions
  • Help guide and maintain the organization of data in Atlassian tools
  • Promote best practices for the usage of Atlassian tools
  • Training new users and providing support as needed
  • Aha! Administration requirements include:
    • Adding new users and access level
    • Assist with setting up new projects and ideas

Jira / Confluence Administrator Requirements

  • Bachelor’s degree in Technology, Business, or a related field
  • 3+ years of experience working with Atlassian products
  • 2+ years of experience with Jira administration and / or development
  • Ability to write custom JQL (Jira Query Language)
  • Hands-on experience using Jira REST APIs for integration with other tools like Jenkins, and Integration / Automation frameworks
  • Proven track record with Atlassian installations, migrations, and upgrades
  • Hands-on experience supporting Atlassian tools in an Azure environment
  • Ability to identify places to improve the product suite

Jira / Confluence Administrator Preferred Background

  • Knowledge of cloud infrastructure, service offerings and add-ons
  • Atlassian certifications (ACP-100, ACP-120, ACP-200, etc.) preferred but not required


  • Any offer of employment will be contingent on the successful completion of a full background check
  • Local Atlanta based candidates only

About Our Client

Our client’s solution is an enterprise software platform for data privacy compliance. They help organizations make sure their employees are doing what their privacy policies say they do. Their business is fueled by an active regulatory environment, recent regulations fine organizations up to 4% of global worldwide revenue for non-compliance. Their web-based software solves this problem by helping organizations understand the complete picture of personal data being governed. It is a single place for the privacy office to collaborate with business groups, vendors and trusted advisors managing privacy risks.

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at www.synergishr.com


Synergis is an Equal Opportunity/Affirmative Action employer.


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