Instructional Designer II

Synergis IT

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Instructional Designer II

6 month contract with potential to extend/convert (full medical, dental, and vision benefits offered)

100% remote

$35/hr W2

Under broad direction, the Instructional Designer will maintain the life cycle maintenance for predesigned complex learning solutions for a Sales audience that can include learning solutions such as multi-day structured learning events, blended designs, non-linear designs, self-development designs, multiple course curricula, action learning, and media-based learning. May also leverage gamification, interactive multimedia, video microlearning, peer-to-peer learning, scenario-based learning, and content curation. Manages the deliverables for current training solutions and updates evaluation strategies for levels 1, 2, and 3. Designs for multiple sales-related retail audiences to include: inbound call center, retention, retail, multi-dwelling/single-family unit, and 3rd Party Retail. Partners with clients to analyze and document course requirements. Can assist with quality control, proofreading, and distribution of courseware. Partners with administration with testing and migrating deliverables to the SumTotal LMS. May load deliverables, actions, and triggers to the mobile platform. May partner with leading, and participating in Train-the-Trainer processes.

Responsibilities include:

  • Creating engaging learning activities and compelling course content
  • Working with subject matter experts and identifying target audience’s training needs

Must have 5+ years of experience as an Instructional Designer.


  • Bachelor’s Degree or higher in a related discipline (Instructional Design, Education, Learning Technology)
  • 2-5 years’ experience crafting training experiences for multiple skillsets, with tangible positive impacts to business results
  • Consultative mindset with both strategic and tactical learning development expertise
  • Highly effective at communicating to various levels of leadership within the organization to engage SME’s, sponsors, leaders, and advocates; drawing out learning requirements and performance support opportunities
  • 3-5 years’ experience in instructional design, using rapid prototyping development processes to create web-based, digital, virtual, mobile and instructor-led learning solutions
  • 3-5 years’ experience using the following authoring tools for eLearning development:
    • Articulate Storyline
    • Articulate 360 and RISE
    • HTML 5
    • Creative Cloud
  • Ability to work both autonomously and collaboratively with agility to effectively manage multiple concurrent initiatives
  • Highly organized and efficient, with a continuous improvement mindset
  • Strong discipline in technical writing and documentation

Top Must Haves

(1) Knowledge of learning theories and instructional design models

(2) Ability to work with Subject Matter Experts

(3) Proficiency in Articulate 360 and Adobe Captivate course development software

(4) Proven working experience in instructional design and with instructional technology

(5) Ability to write effective copy, instructional text, audio scripts/video scripts

Preferred Experience:

  • Communications/Cable company past experience.
  • Experience supporting Customer Care and/or Field Service Operations.
  • Experience developing training for call centers and/or tech support.
  • 2-3 years’ experience working with different multimedia features such as audio files, graphics, digital photography, animation, and gamification tools to create products for mobile learning, micro-learning, and blended courseware. Strong familiarity with sales language, processes, and training designs.

For immediate consideration please contact Denise Wicks at contact button below or call 770-346-7205.

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at

Synergis is an Equal Opportunity/Affirmative Action employer.

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