Help Desk/Desktop Support Analyst
Contract to Perm
$50K – 80K
We are currently looking for a sharp, high energy and self-motivated individual to assist in supporting 1200 internal users. Hours of operation are 6:30 AM to 5:00 PM so looking for an 8-hour shift within that time frame Monday – Friday. On very rare occasion, there may be an after hours call. This will be providing first and second level support, documenting hardware and software issues in the call tracking system (Ivanti Service Management – formerly Heat), updating resolution descriptions, managing call queues, and escalating tickets as necessary.
Configure remote access via Horizon, Juniper, VIP Access Token, Cisco AnyConnect, DSL and cable. Train users on how to access the network remotely and map drives. Analyze, evaluate, implement and maintain hardware and software products, including PCs, laptops, iPhones, iPads, Windows 10, Windows 7, Microsoft Office, LCD projectors, Remote diagnostic tools, Antivirus software, FrontRange, etc. Assist Asset Administrator with tracking assets. Assist with printer related issues, including installation, toner replacement and troubleshooting.
Bachelor’s Degree in IT or related field and 3-5 years of IT experience or 7 years of direct experience with increasing responsibility in computer systems or IT support. A+, MCSE or CHDA certification a plus. Must have solid communication skills and a customer driven attitude. Must be able to lift and carry 50 lbs of computer equipment.
Nice to Have:
May test hardware and software for compatibility
May write software and hardware evaluation and recommendations for management
May train users on hardware and software
May work with Microsoft Premier Support to resolve issues
May write IT policies and procedures and post in SharePoint
May install microcomputers, software and peripherals
May complete paperwork for invoices to be paid
For immediate consideration please contact Denise Wicks at contact button below or call 770-346-7205.
Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Synergis has been successfully recruiting and placing IT professionals for over 20 years. For more information about Synergis, please visit the company website at www.synergishr.com.
Synergis is an Equal Opportunity/Affirmative Action employer.
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