Fraud Analyst

Synergis IT

Title: Fraud Analyst

Location: Omaha, NE

Duration: 1 year

Searching for your dream job? Our client strives to help employees find passion and purpose. Join us in changing the way the world works. We are looking for a Trust & Safety Jobs Fraud Analyst who will be responsible for processing and investigating jobs to ensure there are no fake or scam jobs, as well as no jobs with harmful content for our members. Report and reconciliation of disputes, as well as, minimizing risk and loss is essential in this position. The position is expected to complete inquiries in a timely and precise manner. Serving our more than 650 million members worldwide, the Trust & Safety team is the group tasked with keeping our site a professional place. Our team members are proactive, motivated, organized, and possess a global perspective – and able to work well in a team-oriented environment. The analysts are directly responsible for making the internet safer, protecting free speech and defending our brand. You will have exposure to engineering, policy and data analyst stakeholders and will need to help define and implement operational solutions to emerging threats. In addition, you will perform other key Analyst functions including driving improvements in the team's processes, technology and tools.

Basic Qualifications:

1+ years of experience with content policy, fraud or anti-abuse operations

BA/BS degree in a related field

Preferred Qualifications:

Knowledge of MS Office (Outlook, Word, PowerPoint and Excel)

Knowledge of social media and the technologies that support it

Familiarity with Internet policy and regulatory environments like spam prevention, fraud detection, account takeovers etc.

Passion for keeping our users safe while protecting free speech

Excellent interpersonal, communication and follow-up skills

Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision

Responsibilities:

Interpret and enforce policies related to fake/fraud jobs, scam jobs and jobs with harmful content

Remain up to date on key workflow changes, operational guidelines and policy updates

Effectively identify problems and issues by performing relevant research using the appropriate tools

Communicate effectively and concisely with internal partners

Provide feedback to management regarding necessary changes and updates; including but not limited to policies, upgrades, and customer care issues

Maintain and promote a positive attitude while meeting productivity and quality goal

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