Business Analyst

Synergis IT

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Job Title: Business Systems Analyst

Duration: 12 months

Location: Remote/On-Site




Serves as a liaison between business users and the IT organization in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT systems and capabilities. Analyzes business unit’s operations to determine opportunities to automate processes and functions. Works independently and recommends solutions that help solve business problems with IT solutions. Participates in the business process redesign and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge.




  • Support the technical and business dynamics of the software solution in place. Possesses expertise in the DSD/Distribution business, process improvement methodologies, and overall ITIL capabilities. Enterprise Resource Planning (ERP) experience and excel proficiently is required.
  • Facilitate interactions between the developers and workstream leads to insure that needs and expectations of users are effectively communicated to technical staff
  • Troubleshoot support issues in production environment
  • Work closely with IT and business teams to prepare data required for cutover
  • Perform data mapping and cleansing activities
  • Supervise systems to ensure compliance with business users’ requirements
  • Facilitate interactions between RBDC and the solution vendors to get timely resolution of production tickets
  • Prepare handover documentation and templates for cutover tasks
  • Document issues and triage tickets as necessary
  • Ensure data transfers from core systems are reliable and accurate
  • Understand overall system architecture and source systems to effectively troubleshoot
  • Strong engagement and an understanding of the technical conversations as part of the project team
  • Must be able to work independently on all tasks and provide solutions
  • Team collaboration to manage new requests for data, requirements, or enhancements
  • Work with technical team and business to prepare and execute test scripts Key results and deliverables
  • Successful execution of project methodology for IT projects
  • Provides support to business users and IT team post go-live
  • Drives and supports cutover activities
  • Understands and consistently applies the attributes and processes of current application development methodologies
  • Viewed both internally and externally as a subject matter expert across multiple disciplines
  • Manage critical communication pathways between IT, RBDC, solution vendors
  • Strongly versed with project management methodology to drive efforts to conclusion


Experience Needed:


  • Has at least 3 years of relevant experience
  • Requires an understanding and knowledge of architecture, data structures, application systems design and integration
  • Ability to interact and communicate with senior leadership


Education Requirements: 


Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

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