Application Analyst II – Integrations, Compliance, GIS and Gas Ops Applications

Synergis IT

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Sr. Application Analyst

Perm Role

Atlanta, GA (remote after Covid)

Competitive Pay, Excellent Bonus and Benefits

Job Summary 

The Applic Analyst, Sr for Field Applications position within Gas Technology Services will have overall responsibility for helping to refine requirements and create functional and technical designs for custom applications to support the Field applications. This includes requirements and designs to build and support of interfaces to our COTS applications. Analysts will work closely with our Utility Business Systems partners to understand business requirements and refine into Functional and Technical designs. Additionally, Analysts provide key system knowledge required for production support and incident remediation as well as identifying the difference between an incident and a change request.    


Application Analyst, Sr – Essential Duties Include 

  • Work with UBS and the business to understand the high-level requirements and changes being requested.
  • Facilitate the creation of Functional Design documents. Ensure initial requirements are reviewed and enhanced into a full functional requirement. 
  • Identify potential solutions that consider and leverage the base product (when COTS system) rather than customization.
  • Participate in the creation of the Technical Design documents. Ensure all functional requirements are translated into the technical design to allow for seamless handover to the development team.
  • Develop and implement Requirements Traceability to ensure all requirements are tested.
  • Prioritize work and deliver on project commitments.
  • Maintain and follow production support processes focused on identification and mitigation of root cause.
  • Maintain the ability to ‘flex’ to meet customer demands often switching between production support, incident management, and project work.
  • Ability to provide on-call support both solving issues independently as well as assisting other, less experienced on-call personnel
  • Able to support and mentor less experienced analysts during project work as well as during on-call incidents.
  • Considerable interpersonal skills and the ability to communicate effectively is essential.
  • Ensure strategies are always in alignment with Technology Organization goals and strategies including following the Governance process and aligning with UBS.


  • Bachelor’s degree in MIS, Computer Science or a related field
  • A comprehensive knowledge and understanding of the Software Development Life Cycle
  • Ability to handle multiple assignments and conflicting priorities
  • Ability to work with business partners and peers of varying levels of technical proficiency
  • Interest in and passion for learning and working in a fast-paced environment
  • Experience with all size projects, enhancement projects and production support
  • Ability to identify root cause as well as mitigation required while working with other technical staff
  • Experience creating and refining Functional Design Documents, Technical Design Documents and Requirements Traceability matrices
  • Knowledge of business analyst processes, methodology and tools
  • Experience with Agile delivery; Kanban; Scrum
  • Excellent problem-solving and analytical skills
  • Advanced understanding various technical principles, theories and concepts
  • Broad understanding of a wide range of technical areas
  • Ability to provide on-call support both solving issues independently as well as assisting other, less experienced on-call personnel
  • Excellent communication skills including the ability to translate complex or technical ideas into non-technical language
  • Strong ITIL Foundation


Reporting Relationship

  • This position reports to the Supervisor, IT Field Applications

Please contact or 770-346-7211

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